
King Ice will replace defective items up to 2 times.Display the order # prominently on the outside of the box to avoid delays to your refund.We recommend using standard shipping under the United States Postal Service to return the item due to our PO Box return location that only accepts USPS mail. You must pay for any return shipping expense.You must include all packaging materials.The products must be returned in new, resalable condition.Products can be exchanged only one time within the 30 days of purchase.



King Ice will never cancel a legitimate order without reaching out. Orders that are marked fraudulent by our payment processors will be automatically canceled. *Duties and fees are the responsibility of the recipient. International forwarding services: King Ice is responsible for your package until it is marked delivered. If you experience any issues after your package has been marked delivered please contact the forwarding service. King Ice ships worldwide excluding Brazil, Indonesia, Morocco and parts of Africa. Please see our shipping page to check rates. We will continue to add more as they become available to us. DO YOU ACCEPT CYPTOCURRENCIES?Ĭurrently we can accept Bitcoin, Bitcoin Cash, DAI, Ethereum, Litecoin, or USD Coin. All orders are processed in USD, using the latest exchange rates. Your credit card will be charged once your order is submitted. We do not currently offer custom jewelry HOW WILL MY CREDIT CARD BE CHARGED? Our pendants are sold as a set, paired with the proper width chain. Changes are not possible after the order has shipped CAN I PICK A DIFFERENT CHAIN THAN WHAT COMES WITH A PENDANT?

If you need to make a change to your order, please contact us at 62 as soon as possible. We would be more than happy to confirm your order, just give us a call 62 CAN I MAKE A CHANGE TO MY ORDER? If you have received a tracking number, that means your package is in transit. WHY DOES MY TRACKING NUMBER NOT SHOW ANY UPDATES?Ī tracking number for your order will be emailed to you shortly after an order is placed. Taxes vary from state to state and is determined by the SHIPPING address on your order. *All discount codes exclude sale items and solid gold items unless stated otherwise HOW IS SALES TAX CALCULATED FOR MY ORDER? If you have already received your tracking number you may check the status here HOW DO I USE A DISCOUNT CODE?ĭiscount codes can be entered at checkout Please see our shipping page for more details. WHEN WILL MY ORDER ARRIVE?Īlmost all orders ship within 24 hours of being received. If you would like to check on a specific item, please give us a call 62 HOW CAN I BE SURE MY ORDER HAS BEEN RECEIVED?Īfter placing an order you will be given an order confirmation number. It will also be sent in an email with your order details. South Georgia & South Sandwich Islands (USD $).
